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FAQs

Products & Specs

01 Are BLITZINbikes legal to ride on Aus...

02 What is the maximum speed?

03 How far can I ride on a single charge?

04 How long does the battery take to cha...

Shipping & Delivery

01 How much does shipping cost and how l...

02 What happens after I order my bike?

Returns & Refunds

01 What is your return policy if I chang...

02 How long will it take to process a re...

Warranty & Servicing

01 What warranty do BLITZINbikes come with?

02 Are spare parts, accessories and secu...

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Products & Specs

Are BLITZINbikes legal to ride on Australian roads and bike paths?

Yes! E-bikes are legal to ride on Australian roads and bike paths, provided they meet the national standards. Most states allow the European standard (EN15194), which sets the core requirements. In general, e-bikes must:
  • Not exceed 250W (some states like NSW, allow up to 500W)
  • Not exceed 25 km/h
  • Not be powered solely by a throttle
  • Operate with pedal assist only (the pedals must be turning for the motor to work)
  • Follow standard road rules, including helmet use, speed limits, and designated path use
The benefit? You can ride on both roads and bike paths without needing a special license! Rules can differ slightly by state. It’s good to check with your local authority for advice before riding.

What is the maximum speed?

Our 1000W range can hit a 55km/h top speed! (25km/h street mode)

How far can I ride on a single charge?

Our 1000w range can reach up to 80km on a single charge, giving you plenty of distance for commuting, cruising, or weekend adventures. Actual range will vary depending on how you ride. Going full throttle will reduce distance, while factors like terrain, rider weight, and riding style can also make a difference in range.

How long does the battery take to charge?

The big 20Ah batteries we use on the 1000W range will take between 5-8 hours to fully charge.

Do the bikes come assembled, or will I need to put them together?

The bikes are shipped approximately 80% pre-assembled with simple, easy to follow instructions included to complete the bike.

How does an e-bike work?

A BLITZINbike works just like a regular bicycle you’re used to but with a BIG extra boost when you need it. At the heart of every e-bike is an electric motor powered by a key lock, removable, rechargeable battery. When you pedal, the motor provides pedal-assist, giving you more speed and power without extra effort. The harder you pedal, the more support the motor gives, making hills easier and longer rides more comfortable. Our 1000W range features a street-legal mode that lets you manually limit speed to 25kmh with a flick of a button, ideal for relaxed cruising in public spaces.

Shipping & Delivery

How much does shipping cost and how long will delivery take?

We charge a $150AUD shipping fee nationally, except for the NT, WA and TAS which is $300AUD. Most of our customers get their bike within a week!

What happens after I order my bike?

We aim to ship within 24-72 hours; this can be longer for ground up custom builds.

Returns & Refunds

What is your return policy if I change my mind?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customercare@blitzinbikes.com.au. Please note that returns will need to be sent to the follow address: 15 Gateway Drive, Biggera Waters, QLD  4216. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at customercare@blitzinbikes.com.au.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How long will it take to process a refund?

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@blitzinbikes.com.au.

Warranty & Servicing

What warranty do BLITZINbikes come with?

Every BLITZINbike is crafted for power, comfort, and long-term reliability. When we say quality, we back it!

Warranty Periods:
  • 5 years on frames
  • 12 months electrical components
  • (excluding main battery)
  • 18 months on main battery

What’s covered:
  • Manufacturer’s faults, defects and/or failure
  • Proof of purchase is required

What’s not covered:
  • Products altered from its original specification list
  • Claims outside warranty periods
  • Damage caused by incorrect assembly
  • Damage or failure due to misuse
  • Damage or failure due to lack of maintenance
  • General wear and tear

What is the process:
  • Contact a helpful BLITZINbikes team member via our contacts page and we will make an initial assessment in collaboration with yourself.
  • If a warrantable fault is established, we will send a replacement part.
  • Alternatively, we will plan for your BLITZINbike to be returned to us. Warranty is valid in Australia only

Please contact us at customercare@blitzinbikes.com.au if you have any concerns regarding our warranty or to arrange a warranty repair.

Are spare parts, accessories and security available to order?

Yes! We offer a range of accessories and parts so you can customise your BLITZINbike to suit your style and needs.
  • Rear Parcel Rack (HYPERLINK)
  • Long fender set
  • Short fender sets
  • Leather saddle bags
  • Sidecar
  • Drag bars
  • Head light protectors
  • 48V 17.5 Ah bolt on battery
  • Surfboard rack

We also have a range of security products to keep your BLITZINbikes safe anywhere you go.
  • Combination tail/stop light alarm
  • Kryptonite keeper 785
  • Kryptonite 712 Keeper combination
  • Kryptonite Krypto lock 685 folding lock
  • Kryptonite stronghold floor anchor
  • Kryptonite evolution series U lock
  • Kryptonite NY 1210 chain with series 4-disc lock
  • Kryptonite Fahgettaboudit chain & NY disc lock

CUSTOMER REVIEWS

Excellent Product!

This is one of the best purchases I’ve made. Highly recommend!

This Bike Has Changed My Life

This bike has changed my life, I go places and do things i never would have before.

I love my Raven

I love my Raven, the apes are rockstar

The Most Comfortable Bike

most comfortable bike I’ve ever ridden, long rides are effortless

This Bike Turns Heads

Yet to go for a ride and not be asked about my bike she’s a bit of an attention seeker

She Rips Up Hills

she rips up hills, she put the fun back into biking for me