At BLITZINbikes, your freedom matters, on the road and online. We’re committed to protecting your privacy, keeping your personal information safe, and being transparent about how we handle it. This Privacy Policy explains what we collect, how we use it, and the choices you have when shopping or exploring with BLITZINbikes.
Information We Collect
When you interact with BLITZINbikes, whether you’re browsing, signing up for updates, or making a purchase, we collect two main types of information:
1.Information you provide directly:
- Contact details like your name, email address, phone number, and postal address.
- Payment details (such as credit card or bank account information) when you place an order.
2.Information collected automatically:
- Device details such as your IP address, browser type, and time zone.
- Browsing activity on our website (pages viewed, search terms, referring websites).
- Cookies and tracking pixels that help us remember your preferences and improve your online experience.
How We Use Your Information
We only use your personal information to make your BLITZINbikes experience better:
- To process your orders and arrange delivery of your e-bike, accessories, or gift cards.
- To communicate with you about purchases, shipping updates, or customer support inquiries.
- To keep our site secure, monitoring for potential fraud or suspicious activity.
- To improve your ride, by analysing browsing behaviour and tailoring our website, products, and marketing to what matters most to you.
- To share offers and updates (only if you’ve opted in) about new bikes, accessories, events, or promotions
Sharing Your Information
We don’t sell your data, ever. But we do share it with trusted third-party partners who help keep BLITZINbikes rolling, such as:
- Payment processors and banks (to handle secure transactions)
- Shipping and logistics providers (to get your order to your door)
- Technology partners like Shopify (our store platform) and Google Analytics (to understand how riders use our site)
We may also share information if legally required, such as responding to a court order or government request.
Advertising & Cookies
Like most online retailers, we use cookies and advertising tools to show you products and promotions that may interest you.
You can manage or disable cookies in your browser settings, and you can opt out of personalised ads through platforms like:
- Google Ads Settings
- Facebook Ads Settings
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Ask us to delete your information (unless we need it for legal or transactional reasons)
- Opt out of receiving marketing communications at any time
- To exercise these rights, contact us using the details below.
Data Retention
We keep your order details for our records unless you ask us to delete them. Information collected for marketing purposes will only be kept as long as you remain subscribed.
Protecting Your Information
We take security seriously. BLITZINbikes uses industry-standard safeguards (like encryption and secure servers) to protect your personal information.
Changes to This Policy
From time to time, we may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. The latest version will always be posted on our website.
Contact Us
Questions or concerns about your privacy? Reach out to us:
BLITZINbikes
15 Gateway Drive
Southside Fitness Building
Biggera Waters, QLD 4216
customercare@blitzinbikes.com.au
